Vancouver, BC – August 14, 2013 – LGM Financial Services Inc. announced today they will maintain certification under the prestigious Service Capability & Performance (SCP) Support Standard. For the second consecutive year, LGM Financial Services exceeded certification requirements after an extensive external audit of their national operations. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and established best practices in the industry.
“Our commitment to Service Excellence remains an integral part of our company’s ongoing strategic objectives”, says Adam Hill, CEO of LGM Financial Services. “We believe that by continuously striving to improve operational effectiveness, we not only set the benchmark for business practices in our industry, but we also send a clear message to our business partners and customers that LGM is committed to consistently achieving exceptional service standards.”
The SCP Support Standard is part of a suite of internationally recognized standards designed to improve the quality and effectiveness of technology service companies. The standards define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet SCP requirements.
“By passing the rigorous requirements necessary to achieve SCP Certification, LGM has made it clear they are committed to delivering world-class support to their customers,” said Greg Coleman, vice president of strategic programs for Service Strategies. “During the SCP audit, LGM Financial Services demonstrated a clear commitment to customer satisfaction and continuous improvement.”
LGM maintains ranking with other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including Lockheed Martin, McKesson Corporation, and Halliburton Landmark. Currently, more than 200 technology support organizations around the world participate in the SCP program.
ABOUT SERVICE STRATEGIES CORPORTION
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com
