September 21, 2021 Blog LGM improves claims payment service through 24/7 online support service for dealers As of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.
May 10, 2021 Blog Introducing Live Chat: A new time-saving feature for enhanced service We are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
January 27, 2021 Blog LGM launches Dealership Knowledge Base to better serve customers LGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both within and outside our contact center's business hours.
September 15, 2020 Blog Demonstrate the value of Mechanical Breakdown Protection to your customers Increase customer engagement and demonstrate the value of Mechanical Breakdown Protection or extended warranty products with the Customer Analysis Worksheet, our new digital interactive selling tool.
June 11, 2020 Blog Workforce strategies for a post-COVID-19 recovery LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners, especially as we shift from response to recovery and look towards the future.
April 16, 2020 Blog Elevate your performance with LGM’s self-serve claims capabilities Streamlining your dealership’s claims process has always been a priority for us. Read here to learn about LGM's self-serve claims and automation experience we've created to meet your evolving needs.
