March 3, 2020 Business Operations LGM launches ‘Improving CSI: Communication skills’ course for dealerships We are excited to announce the launch of a new on-demand "Improving CSI: Communication Skills" dealer training course. This highly anticipated course is designed to help dealerships build customer loyalty by discovering and revisiting the latest communication techniques.
January 27, 2021 Blog LGM launches Dealership Knowledge Base to better serve customers LGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both within and outside our contact center's business hours.
September 15, 2020 Blog Demonstrate the value of Mechanical Breakdown Protection to your customers Increase customer engagement and demonstrate the value of Mechanical Breakdown Protection or extended warranty products with the Customer Analysis Worksheet, our new digital interactive selling tool.
June 11, 2020 Blog Workforce strategies for a post-COVID-19 recovery LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners, especially as we shift from response to recovery and look towards the future.
April 16, 2020 Blog Elevate your performance with LGM’s self-serve claims capabilities Streamlining your dealership’s claims process has always been a priority for us. Read here to learn about LGM's self-serve claims and automation experience we've created to meet your evolving needs.
April 8, 2020 Blog Responsibility from the inside out At LGM, we pride ourselves on Responsibility from the Inside Out - especially as we continue to embrace our mission of “Responsible Mobility for all.” Here’s how our employees embrace our “Proud to be Responsible” pledge.
March 19, 2020 Customer Concepts How to explain Loan Protection Educate your customers on how Loan Protection can help protect their loan, their credit rating and their family lifestyle against a sudden life event.
March 2, 2020 Blog 4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT 4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.
February 7, 2020 Blog Fixed Ops boosts retention & revenue Learn why fixed ops is an effective retention-building solution with long-term revenue for dealers.
June 13, 2018 Blog Six alternative fuel sources for cars These alternative fuel sources to gasoline and diesel can bring us one step closer to becoming a more energy independent nation.
