Building Relationships with You
In order to build a lasting relationship with you, and to provide you with products and services you might request, we need certain information. The information that we may request about you from time to time varies and will depend on the desired product or service or will otherwise depend on how you would like to interact with us.
What is Personal Information?
The term “personal information” refers to any information about an identifiable individual or any information that allows an individual to be identified. In general, personal information does not include business contact information, such as your name, title or position, business address, business telephone or fax number in your capacity as an employee of an organization. During your relationship with LGM, you may be asked to provide certain personal information. For example, you may be asked to provide (i) your name, address, age, personal email and personal telephone number, (ii) credit card and other financial information and (iii) certain other information that specifically identifies you as an individual.
What are the purposes for collection, use and disclosure of Personal Information by LGM Financial Services Inc.?
LGM collects, uses and discloses your personal information with your knowledge and consent (which may be either express or reasonably implied) and only for purposes that we have identified prior to or at the time we collect the information. Some of the purposes for which LGM may collect, use and disclose your personal information are as follows:
- To establish and facilitate communication with you;
- To understand your needs;
- To provide you with products and services and to respond to any related inquiries;
- To assess your eligibility for products and services;
- To confirm your application information, if applicable;
- To investigate and settle your claims, and determine your eligibility for benefits as applicable;
- To provide information that may be of interest to you;
- To meet regulatory requirements;
- To develop our knowledge management systems and databases;
- To advise you of changes to any existing products, services or programs; and
- To otherwise administer our relationship with you and for any other purpose for which we have your consent.
Our Commitment to You
We strive to limit the amount of personal information we collect to that necessary and appropriate for the identified purposes. We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by applicable law.
LGM may disclose your personal information to a government or regulatory entity that has asserted its lawful authority to obtain the information or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information. LGM may also disclose personal information as otherwise required or permitted by applicable law.
In some jurisdictions, you may withdraw your consent to the use and disclosure of your personal information, or opt-out of certain uses and disclosures. To do that, please contact our Privacy Officer as outlined below. Please note however, that as noted above, certain products or services can only be offered to you if you provide personal information to LGM, and therefore LGM may not be able to offer you those products or services if you choose not to provide us with required personal information. Additionally, once we have issued a contract to you, you may not withdraw your consent until such time as the obligations under such contract have been fulfilled. This is necessary since we may be required to use your personal information in the normal course of handling your business, including needing to contact you in respect of any claims or for other purposes contemplated under the contract.
You may request access to your personal information and/or information about LGM’s collection, use and disclosure of that information by contacting our Privacy Officer, in writing, at the address identified below. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information and will be entitled to challenge the accuracy and completeness of that information and, to the extent that you have proven such inaccuracy or incompleteness, have it amended as appropriate. Examples of such exceptions include information that is prohibitively costly to provide, information that contains references to other individuals, and information that cannot be disclosed for legal, security or commercial proprietary reasons.
If you have any privacy questions, comments or concerns, please contact us as follows:
By email: firstname.lastname@example.org
By mail: Privacy Officer
LGM Financial Services Inc.
355 Burrard Street, Suite 350
Vancouver, BC V6C 2G8